IT Help in Bulgaria: PC Setup, Data Recovery, Office Support

It happens to everyone: you've bought a new laptop and need it set up from scratch. Wi-Fi stopped working — neighbours changed channels and your signal halved. Windows crashed after the latest update. Your disk with 5 years of family photos failed. An IT helper at home or in the office in Burgas and across the coast handles these in an hour or two. Here are the 2026 prices, what's included, and how not to fall for a «specialist from YouTube».

What gets fixed

Home and small-office:

• New PC or laptop setup: OS, updates, antivirus, baseline software
• Wi-Fi router and home network setup
• Printer, scanner, webcam install
• Virus removal, system cleanup, speeding up a «slow» PC
• Windows / macOS / Linux reinstall preserving data
• Smart home setup (Alexa, Apple HomeKit, local hubs)
• Smart TV and media-player setup
• Backups to NAS or cloud

More involved:

• PC build from parts (with parts picked or per your order)
• Data recovery from damaged disks
• Office VPN setup
• Small server deployment (NAS, file store, home web server)
• Cybersecurity: 2FA, password manager, phishing protection
• Data migration between devices

Corporate:

• Office support (5–50 PCs) under contract
• VLAN, firewall configuration
• Corporate email and file storage rollout
• GDPR compliance for Bulgarian businesses

2026 prices by task

Evening, night and weekend — +20–30%. Urgent call-out within 2 hours — +€15–20.

Remote support — when it works

Most tasks don't need physical presence. Via TeamViewer / AnyDesk a specialist connects to your PC and does what's needed:

• Software install and config
• Virus removal, system cleanup
• Email, messenger, VPN setup
• Diagnose «why it's slow»
• Basic-use training (for parents, grandparents)

Not for: hardware replacement, hardware repair (broken screen, port), Wi-Fi router setup (needs physical access), OS reinstall if the PC won't boot at all.

Price: €15–25/hour. Minimum booking is usually 30 minutes.

Office support under contract

For small businesses (5–50 PCs) with an office in Burgas or on the coast, a contract is better value than ad-hoc visits.

What's usually included:

• Response in business hours within 1–4 hours
• 1–10 office visits per month (depending on package)
• Unlimited remote support
• Backups + data restore on loss
• Antivirus protection and monitoring
• System and software updates
• Hardware procurement advice

Typical packages:

Minimum contract — usually 3 months. Large packages — 12 months with a 10–15% discount.

Data recovery — how it works

Logical failures (files deleted, drive formatted, OS won't boot but the disk is physically fine):

• Success rate 70–90%
• Price €50–100 depending on volume
• Timeline 1–3 days

Physical damage (drive not detected, strange noises, dropped, water damage):

• Success rate 30–60%
• Price from €150, exact after diagnosis
• Timeline 2–5 days (clean room needed)
• In hard cases (burnt PCB, seized spindle) — may need parts order, +€200–500

What to do BEFORE: don't try to «fix» the disk yourself (don't run chkdsk, don't reconnect a drive making strange noises). The less you «treat» it — the better your chances of recovery.

What to watch for when choosing

1. Price BEFORE work. A good specialist names a price after diagnosis and sticks to it. «Depends on what I find» — a warning sign.
2. Documentation. For serious tasks (data recovery, corporate support) — contract, acceptance certificate, receipt must be available.
3. Confidentiality. Especially for data recovery — the engineer sees your files. Sign an NDA.
4. Experience. «I've been around computers a long time» — not experience. «5 years in systems administration» — experience. Ask for specifics.
5. Certifications. For corporate tasks — Cisco, Microsoft, AWS. For home, not required but a plus.

Booking via Helply BG

Open the Helply bot → «IT / Tech» → city → describe:

«Help setting up a new MacBook Pro: data migration from an old laptop (Windows), software install (Office, Photoshop), iCloud + email setup. Burgas, Lazur district. Tomorrow afternoon. Budget €50–80.»

Within 30–60 minutes you'll get 3–5 quotes. Each specialist shows: experience, direction, reviews, format (on-site / remote / hybrid), price.

Bottom line

An IT helper in Burgas: €25–50 for a standard task (setup, virus removal, Wi-Fi). Remote support is cheaper than a call-out. For small businesses, a support contract at €200–700/month beats ad-hoc calls. For data recovery — hire a specialist with a clean room, not a «neighbour with YouTube».

Find a vetted IT specialist — via the Helply BG Telegram bot. Free for clients, payment direct to the provider.